Organizational Leadership News & Views

What’s the connection between good leadership & communication? Everything!

  • Alvernia MOL

It doesn’t matter what career path you follow after you graduate with your MOL degree, one thing is certain; you must be able to express yourself clearly. Forbes’ website has a blog titled, Why Communication Is Today’s Most Important Skill which uses examples across all industries.

The blog’s author includes this quote from Walter Isaacson, “…it’s not enough to just come up with big ideas, you also need to work hard to communicate them clearly.”

Business leaders must communicate well and make sure information flows positively among their teams.  This can be challenging since those who work together might have different ways of communicating. That’s why it’s helpful to know the main styles of communication.

One way of looking at communication is by examining DISC behavioral styles. DISC is an abbreviation of the four behavioral types Dominance, Influence, Steadiness (or Submission) and Conscientiousness (or Compliance). The DISC assessment is based on the work of psychologist William Moulton Marston.

Here’s what DISC stands for:

D – Dominance – People in this behavioral style are described as direct, demanding and strong-willed.

I – Influence – People motivated by social recognition, group activities and relationships.

S – Steadiness – People described as calm, patient and consistent.

C – Conscientiousness – People who fall into this behavioral style are described as careful, cautious, accurate and tactful.

According to Maximum Advantage an organizational development company, communication can be adapted according to the behavioral style of the listener. The DISC assessment can be applied to effective communication.

The Controller (preference “Dominance”)
Keys to communicating with them:

  • Be efficient and businesslike
  • Get straight to the point
  • Set clear goals and objectives
  • Talk in terms of results, not methods

The Promoter (preference “Influence”)
Keys to communicating with them:

  • Be prepared to talk about social niceties
  • Be relaxed and sociable
  • Talk in terms of people and stories
  • Use plenty of examples

The Supporter (preference “Steadiness”)
Keys to communicating with them:

  • Earn trust in small steps
  • Provide reassurance
  • Talk in terms of security
  • Don’t ask for big decisions right away

The Analyzer (preference “Conscientious”)
Keys to communicating with them:

  • Be prepared with facts and figures
  • Answer all their questions
  • Give them time to think and analyze
  • Be ready for skepticism

Leaders with highly effective communications skills learn to recognize and adapt to different communication styles. Take the time to understand your own and strive to understand others.

Those who teach in Alvernia’s MOL program have both solid academic qualifications plus years of business experience, which means they know how vital strong communication skills are for their students. That’s why learning how to communicate effectively is one of the core learning objectives of this program.

Leave a Reply

Your email address will not be published. Required fields are marked *

This blog is kept spam free by WP-SpamFree.